Your Privacy Is Our Priority
This policy explains in detail how your personal information is collected, stored, and protected on the tl89 platform.
Introduction & Scope
tl89 ("we", "us", or "the platform") operates a safe and reliable online gaming platform for players in Bangladesh. This Privacy Policy ("Policy") describes what information we collect when you use the tl89 website (https://tl89.lat) and any of its services, why we collect it, how we use it, and what your rights are.
This Policy applies to all tl89 users — both registered members and guest visitors. By using our services, you are considered to have accepted the terms of this Policy. If you disagree with anything, please stop using the services and contact us.
1. What Information We Collect
tl89 collects your information in several ways. Below is a detailed breakdown of the information gathered in each category.
1.1 Information You Provide
Information you give us directly when registering an account, making a transaction, or contacting support:
- Full name and date of birth
- Email address and mobile number
- Residential address
- Identity document details (for verification purposes)
- Payment details: bKash, Nagad, Rocket, Upay, or bank account information
1.2 Automatically Collected Information
Information collected automatically when you use our platform:
- IP address and device information (device type, operating system, browser)
- Login time, session duration, and activity on the platform
- Gaming history and betting transactions
- Information collected from cookies and similar tracking technologies
- Referral source — where you came from before reaching our site
1.3 Information Received from Third Parties
In certain cases, we may receive information from trusted third-party service providers to assist with identity verification, fraud prevention, or payment processing.
2. How Your Information Is Used
tl89 uses your information only for specific, legitimate purposes. The main reasons we use it are:
2.1 Service Delivery & Operations
- Creating, verifying, and managing your account
- Processing deposits, withdrawals, and other financial transactions
- Managing bonuses, promotions, and VIP rewards programs
- Providing customer support (via live chat and email)
2.2 Security & Legal Obligations
- Preventing fraud, money laundering, and unauthorized access
- Complying with applicable legal requirements
- Verifying account age (21+)
- Implementing responsible gaming policies
2.3 Improvement & Communication
- Improving the platform experience, design, and functionality
- Sending relevant offers and notifications based on your preferences
- Providing service updates and important notices
- Analyzing overall user experience and generating statistics
3. Information Sharing & Disclosure
tl89 shares your information with third parties only in the situations listed below. We never sell your information without permission or disclose it unnecessarily.
3.1 Service Provider Partners
Technology and payment service providers contracted with us may have limited access to your information — such as bKash, Nagad, Rocket, Upay, and selected Bangladeshi banks. These partners receive only the information needed to perform their specific tasks and are required to follow our privacy standards.
3.2 Legal Requirements
We may disclose information to comply with court orders, lawful requests from government authorities, or applicable law. In such cases, we always aim to disclose only the minimum information necessary.
3.3 Business Changes
In the event of a merger, acquisition, or asset transfer, your information may pass to a new entity. In such situations, we will notify you in advance and ensure the new entity follows the same standard of privacy policy.
4. Cookie Policy & Tracking Technologies
tl89 uses cookies and similar technologies to improve your browsing experience and ensure the platform functions properly.
4.1 Types of Cookies
- Essential Cookies: Essential for the platform's core functionality — maintaining login sessions, ensuring security, and so on.
- Functional Cookies: Remember your preferences, such as language selection and display settings.
- Analytics Cookies: Help us improve the service by analyzing how users interact with the platform.
4.2 Cookie Controls
You can disable cookies at any time through your browser settings. Please note that disabling certain cookies may limit some platform functionality.
5. Data Storage & Security
tl89 places the highest importance on the security of your information. We apply industry-standard technical and organizational measures.
5.1 Security Measures
- SSL encryption — all data transmitted between the website and server is encrypted
- Secure data storage — information is stored on servers in encrypted form
- Access controls — only authorized staff can access your information
- Regular security audits and system updates
- Automated monitoring systems to detect suspicious activity
5.2 Data Retention Period
We retain your information for as long as your account is active or as needed to provide the service. Even after account closure, certain information may be kept for a specified period to meet legal obligations, resolve disputes, or prevent fraud.
6. Your Rights
As a tl89 user, you have important rights over your own personal information.
6.1 Right to Access & Correction
You can request details of the information we hold about you at any time. If any information is incorrect or incomplete, you can request a correction. Please email [email protected] for this.
6.2 Right to Deletion
In certain circumstances, you may request that your information be deleted. Please note that we may be required to retain some information for a specified period due to legal obligations.
6.3 Right to Object to Processing
You can opt out of marketing communications at any time. Every marketing email includes an unsubscribe link, or you can contact our support team directly.
6.4 Right to Data Portability
You can request your information in a structured, readable format. Our team will provide full assistance in fulfilling this request.
7. Protection of Minors
tl89's services are for individuals aged 21 and above only. We do not knowingly collect information from minors. We verify age at registration, and if an account is found to belong to someone under 21, that account is immediately closed and the relevant information is deleted.
If you believe a minor has opened an account on our platform, please notify us immediately at [email protected].
8. Policy Changes
tl89 reserves the right to modify or update this Privacy Policy as needed. For any significant changes, we will:
- Display a prominent notice on the website
- Notify registered users by email
- Update the "Last Updated" date at the top of this page
Continued use of the platform after changes are made will be considered acceptance of the new policy.
9. Contact Us
If you have any questions, concerns, or requests about this Privacy Policy or your personal information, please contact our support team:
- Email: [email protected]
- Live Chat: Live chat on the website — available 24/7 (Bengali & English)
Our privacy team generally responds to your requests as quickly as possible on business days. Your trust and confidence in tl89 is our greatest asset.
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Your information is completely protected at tl89. We are committed to SSL encryption and fair play.
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